Contact Us

Our team of care advocates and pet insurance experts are here to answer your questions. Contact us any way that works for you!

Mon-Fri 8am-8pm EST

Sat 9am – 5pm EST

We’ll respond in a day or less

Mon-Sat 9am-5pm EST

Submitting a claim?

Submit your claim in the member center:

Need additional

claims support?

Give us a call:


Write Us:

Pumpkin Insurance Services Inc.

PO Box 307

Broadway, NJ 08808-0307

Frequently Asked Questions

If you don’t see your question, we’ve got more over on our complete FAQ Page.

Your pet insurance plan’s coverage starts 14 days after your policy effective date, which is the day after you purchased your plan online. Example: If you purchase your plan on 1/1/2023, your policy effective date is 1/2/2023, and your pet’s coverage officially starts on 1/16/2023 after the 14-day waiting period.

Filing a claim is super easy, 100% digital, and requires zero paperwork.

1. Log in to your account on and navigate to “Claims.”

2. Follow the prompts to enter your claim details, upload a copy or photo of your itemized vet bill (+ any relevant medical records for insurance claims), and hit submit.

3. Your claim will be processed quickly, and you’ll get an update once the review is complete.

You can also track your claim’s status anytime via your account under “Claims.” Have questions along the way? Contact our Care Team at 1‑866‑ARF‑MEOW (1‑866‑273‑6369) or [email protected].

Prefer filling out a claim the old fashion way? No problem. You can download a paper claim form from your account online and print. Once you fill it out – simply email the form along with the itemized vet bill from your vet to [email protected].

You can upload your pet’s medical records at the same time you submit a claim, or upload them later under your pet’s profile in your account on If we need additional medical records for your pet in order to process your claim, we will reach out to you to request those.

Claims processing times will vary depending on your specific case. For the most recent status of your claim or to ask any questions, contact us and a member of our care team can help.

To update your profile or billing info, log in to your account on and navigate to the “Profile” or “Billing” page. Once there, edit your information and save any changes.

Want to know if pet insurance is right for your pet?

Tell us about your pet and we’ll fetch you the perfect plan.