Last Updated: March 2022
- Visit our Site;
- Apply for or obtain a quote for a product or service;
- View or click on any online content;
- Receive or reply to email or other electronic communications from us;
- Interact with us on social media or websites or applications maintained by other parties;
- Establish an account or otherwise allow us or third parties to contact you;
- Ask to receive information about our products and services;
- Create an account;
- Instruct us to perform a transaction; and/or
- Register for online access to access your account.
Collectively, we refer to these as ‘Services.”
This Site is controlled and operated by us from the United States and is not intended to subject us to the laws and jurisdictions of any state, country or territory other than that of the United States. For the purposes set forth above we may transfer personal information outside the United States. For example, we may transfer personal information internationally to service providers, business partners, and governmental or public authorities. By providing personal information to us through the Site, you understand that this information may be transferred from the United States to other countries unless otherwise restricted.
What Information We Collect
The type of personal information we collect from you varies based on the Services provided. Personal information is information that identifies you as an individual or relates to an identifiable individual. For example, you may provide us with general identification such as your name, telephone number, postal address, email address or financial information.
Unless specifically requested, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, genetic characteristics, criminal background or trade union membership).
How We Collect Information
We collect personal information directly from you through the Services we provide. For example, you may provide your contact information when you register on the Site in order to receive a quote for pet insurance.
We may also augment the personal information we have about you from other sources, such as public databases, social media platforms and other third parties. For example, we may correlate your location information with public pet health data sets to understand pet health conditions/outcomes relevant to your area to create educational content for pet parents.
How We Use Information
We use your personal information to operate, grow, improve and manage our business operations including, to:
- Develop, operate, promote and market our products and services or other pet-health related products or services;
- Process transactions;
- Notify your veterinary medical care provider of your enrollment and claim activity;
- Respond to your requests or inquiries and communicate with you;
- Prevent, detect and investigate crime, including fraud;
- Comply with legal and regulatory requirements, legal process, contractual obligations and our policies;
- Establish and defend legal rights, protect our operations and pursue available remedies;
- Conduct research and data analysis;
- Conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all our assets;
- Perform identity verification; and
- For any other purpose that we may specifically disclose at the time we collect your information
How We Share Information
We share personal information we collect through our Site available to:
- Our affiliates for the purposes described in this notice;
- Our partners (i.e. insurance carriers) to provide the Services;
- Your Veterinary Clinic;
- Third-party service providers/vendors to facilitate services they provide to us, such as website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services;
- Third parties or affiliates in connection with a corporate transaction, such as a sale, consolidation or merger; and
- Governmental or other public authorities, including law enforcement as permitted or required by law
We will limit sharing of your information where appropriate and where legally required.
We may also disclose to third parties aggregated or deidentified information that is not personally identifiable for any purpose.
Understanding Cookies and Similar Technologies
Cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience.
Pixel tags and other similar technologies
Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services, measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.
IP Address. Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the pages visited. We use IP Addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP Address.
Physical Location. We may collect the physical location of your device by, for example, using satellite, cell phone tower or WIFI signals. We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.
If you engage in any interaction with us, other website users or any third-party via the Interactive Services, you should be aware that any personal information that you submit by and through the Interactive Services may be read, collected and/or used by other users of these services, and could be used to send you unsolicited messages or otherwise to contact you without your consent. We are not responsible for the personal information, if any, that you choose to submit via the Interactive Services. “Interactive Services” mean the comments sections that may be associated with blog posts, reviews, and/or other interactive features made available on the Site.
Linking to Third-Party Websites
How We Protect Your Information
We seek to use reasonable administrative, technical and physical safeguards, and other security measures to protect personal information within our organization from growing threats. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the contact methods provided below.
Your Privacy Choices
You may be given the option of receiving recurring informational/promotional e-mails from Zoetis and third parties working with Pumpkin. You may unsubscribe to opt-out from receiving any informational/promotional material by following the instructions as mentioned in the e-mail or included in each program we send to you. Please note that if you opt out of receiving promotional emails from us, we may still send you important administrative messages, from which you cannot opt out.
If you would like to access, delete, review, or update personal information that you have provided to us, you may contact us as indicated in the Contact Us section. For your protection, we may need to verify your identity before implementing your request. We will respond to your request consistent with applicable law. California residents should refer to the separate CCPA notice for more information about privacy requests they can make.
Third Party Advertising
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
Our Services are not directed at nor intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
Pumpkin Insurance Services
251 W 30th Suite 9W
New York, NY 10001
Crum & Forster
Attn: General Counsel
PO Box 1973
305 Madison Avenue
Morristown, New Jersey 07962